Terms & Conditions

Welcome to SazUp (“SazUp”, “we”, “us”, “our”). These Terms govern your access to and use of our website www.sazup.com, our mobile applications and any related services. By accessing, browsing, booking or otherwise using any part of SazUp’s platform, you agree to be bound by these Terms. If you do not agree with any part, you must not use our website or services.

1. Eligibility

By using our services you represent that you are:

• At least 18 years old;
• Legally capable of entering a binding contract; and
• Accessing our services within a territory where they are available.

2. Our Services

SazUp offers car cleaning, washing, detailing and maintenance services at customer-specified locations. Services are provided by SazUp’s in-house team and/or verified service partners (“Technicians”). Availability depends on location, technician availability and other operational considerations.

We reserve the right to refuse or cancel a service request deemed unsafe, impractical or outside our standard offerings.

3. Booking and Scheduling

Bookings can be made through our website, WhatsApp or authorized channels. Customers are responsible for providing accurate information including location, vehicle type and service preferences. Confirmed bookings are subject to technician availability.

• Rescheduling must be requested at least 6 hours in advance.
• We may reschedule or cancel bookings in cases of force majeure, unsafe working conditions or unforeseen operational issues.

4. Pricing and Payment

Prices displayed are exclusive of applicable taxes unless stated otherwise. Final pricing depends on selected services, vehicle type, city and any add-ons. We may revise prices at any time, though confirmed bookings honour the agreed price unless modified by mutual consent.

Payment must be made through accepted methods listed on the website. In case of non-payment or payment failure, services will not be rendered.

5. Subscription Plans

Subscriptions renew automatically unless cancelled before the renewal date. Cancellation requests must be submitted to customercare@sazup.com at least 3–5 days prior to renewal. Partial refunds for mid-cycle cancellations are governed by our Refund Policy.

6. Customer Obligations

You agree to:

• Provide reasonable access to your vehicle(s) and the service location;
• Remove valuables and sensitive items before service; and
• Inform SazUp of any pre-existing damage or sensitive areas.

SazUp is not liable for claims relating to pre-existing damage, concealed defects, or personal property left inside vehicles.

7. Service Limitations and Warranty

We do not guarantee permanent removal of deep stains, scratches or defects. Please note:

• Some services (e.g. waterless washing) have operational limitations depending on the vehicle’s condition;
• Environmental factors (e.g. extreme dirtiness, paint condition) may limit outcomes.

No warranties, express or implied, are provided unless explicitly mentioned.

8. Damage and Liability

SazUp exercises utmost care but is not responsible for incidental damage unless caused by proven negligence. In the rare event of technician-caused damage, liability is limited to actual repair costs or mutually agreed compensation, subject to assessment and verification, and shall not exceed the invoiced value of the particular service session.

9. Intellectual Property

All website content (text, graphics, logos, icons, images, videos) is the exclusive property of SazUp or its licensors. You may not reproduce, distribute or publicly display any content without prior written consent, nor use SazUp trademarks, service marks or trade names without authorization.

10. User Conduct

You agree not to:

• Misuse or disrupt our website or services;
• Attempt unauthorized access to our systems;
• Upload malicious software, viruses or harmful code; or
• Violate applicable laws.

Violations may lead to suspension, termination of your account or booking, and potential legal action.

11. Privacy Policy

Use of the website and services is also governed by our Privacy Policy, which explains how we collect, use and protect your information. By using SazUp you consent to those practices.

12. Third-Party Links

Our website may link to third-party sites for convenience. SazUp is not responsible for their content, policies or practices; access is at your own risk.

13. Termination and Suspension

SazUp may suspend or terminate access at any time without notice for violations of these Terms, and may deny service at its sole discretion. Outstanding dues must be settled promptly even after termination.

14. Disclaimer of Warranties

The services and website are provided “as is” and “as available” without warranties of any kind. We do not warrant that the website will operate uninterrupted or error-free, or that results will meet your expectations under all conditions.

15. Limitation of Liability

To the maximum extent permitted by law, SazUp and its affiliates are not liable for indirect, incidental, consequential, punitive or special damages arising from use of the services or website, loss of profits, revenue, data or goodwill, or unauthorized access to our servers or personal information.

16. Indemnity

You agree to indemnify and hold harmless SazUp, its directors, officers, employees and affiliates against claims, liabilities, damages, losses and expenses arising from your breach of these Terms, misuse of the services or website, or violation of any law or third-party rights.

17. Force Majeure

SazUp is not responsible for delay or failure in performance resulting from events beyond reasonable control, including acts of God, natural disasters, government actions, labor strikes and internet failures.

18. Governing Law and Jurisdiction

These Terms are governed by the laws of India. Courts of Bangalore, Karnataka have exclusive jurisdiction over disputes.

19. Amendments

SazUp may amend or update these Terms at any time without prior notice; changes are effective immediately upon posting, and continued use indicates acceptance.

20. Contact Us

For any questions about these Terms, please reach us at:

• SazUp — operated by Casorbit Technologies Private Limited, Bangalore, India
• Email: customercare@sazup.com
• Phone / WhatsApp: +91 98860 62266
• Website: www.sazup.com