Privacy Policy

SazUp respects your privacy and is committed to protecting it. This policy explains how we collect, use, store, disclose and protect information when you access www.sazup.com and our related mobile applications and services. By accessing or using our Services you agree to the practices described here.

1. Information We Collect

We collect the following categories of information:

Personal Information

• Name
• Phone number
• Email address
• Service-location address
• Vehicle details (make, model, registration number)
• Payment information (processed via third-party gateways)
• Feedback, queries and complaints

Non-Personal Information

• IP address
• Browser type and version
• Device information
• Operating system
• Website usage data (pages visited, time spent, interactions)

Cookies and tracking technologies: we use cookies, beacons and similar technologies to collect non-personal information to enhance user experience and analyze website traffic.

2. How We Use Your Information

We use the information we collect to:

• Process bookings and deliver services;
• Communicate about bookings, confirmations, service updates or changes;
• Improve website functionality, user experience and service quality;
• Respond to customer-service requests, inquiries or disputes;
• Send promotional offers, newsletters and marketing communications (only if you have opted in);
• Maintain business records and comply with legal obligations;
• Prevent fraud, security breaches and abuse of services.

3. Sharing of Information

We do not sell or rent your personal information to third parties. Information may be shared:

• With service providers (payment gateways, CRM systems, analytics providers) under confidentiality obligations;
• With authorized service partners for service delivery;
• When required by law, regulation, court order or governmental request;
• During business transfers (merger, acquisition, reorganization, asset sale).

All third parties with whom we share information are bound by privacy obligations.

4. Cookies and Tracking Technologies

Cookies are small files placed on your device that help us recognize repeat visitors, measure traffic patterns and personalize content. The types we use include:

• Essential cookies — necessary for website operation;
• Analytics cookies — to analyze website usage;
• Marketing cookies — to deliver relevant ads.

You can set your browser to refuse cookies, though some functionality may be affected. By using our website you consent to our use of cookies. A separate Cookie Policy is available.

5. Data Storage and Security

Personal information is stored on secure servers with reasonable technical and organizational safeguards, including:

• SSL encryption for data in transit;
• Access restricted to authorized personnel;
• Periodic security audits and updates.

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain information as long as necessary to fulfil the purposes for which it was collected and to comply with legal, regulatory, accounting or reporting requirements. After that, personal information is securely deleted or anonymized. You may request earlier deletion by emailing customercare@sazup.com, subject to any legal obligations.

7. Your Rights

Subject to applicable law, you may:

• Access your data;
• Request correction of inaccurate or incomplete data;
• Request deletion (right to be forgotten, subject to obligations);
• Withdraw consent;
• Request data portability.

To exercise these rights, email customercare@sazup.com with proof of identity. We may take up to 30 days to process your request.

8. Third-Party Services

Our website may link to or integrate third-party websites and services. SazUp is not responsible for their privacy practices or content; please review their policies.

9. Children’s Privacy

Our services are not directed to children under 18 and we do not knowingly collect information from minors. If a minor has provided information without parental consent, contact customercare@sazup.com immediately.

10. International Data Transfers

Our primary operations are based in India. If you access the website or services from outside India, you consent to the transfer, storage and processing of your information in India.

11. Changes to this Privacy Policy

We may amend or update this policy. When we do, the “Last Updated” date is revised and significant changes are communicated via email or website notices. Continued use after changes constitutes acceptance.

12. Compliance with Laws

We comply with the Information Technology Act, 2000 (India) and associated Rules, and relevant GDPR provisions for European Economic Area users where applicable, committing to lawful, fair and transparent processing.

13. Grievance Redressal Mechanism

In accordance with the Information Technology Act, 2000 and the Rules made thereunder, the name and contact details of the Grievance Officer are provided below:

• Grievance Officer: Krishnaprasad Balic
• Email: sazupkp@gmail.com
• Phone: +91 82962 32266
• Office Address: 8/3 1st Floor, Maruthi Nagar, Bommanahalli Rd, Maruthi Layout, Devarachikkana Halli, Bangalore, Karnataka 560076

14. Contact Us

For any questions about this Privacy Policy or your information, contact us:

• SazUp (Casorbit Technologies Private Limited)
• Email: customercare@sazup.com
• Phone / WhatsApp: +91 98860 62266
• Website: www.sazup.com