Refund Policy
This policy explains when cancellations qualify for a refund, the fees that may apply, and how and when refunds are processed for SazUp services.
SazUp is a doorstep car and bike wash and detailing service operated by Casorbit Technologies Private Limited in Bangalore, India. This Refund & Cancellation Policy sets out the terms under which cancellations qualify for a refund and how refunds are handled. It should be read together with our Privacy Policy and Cookie Policy.
1. Cancellation 24–72 Hours Before Service
If you cancel your booking between 24 and 72 hours before the scheduled service time, you are entitled to a full refund, provided you notify us via WhatsApp, email or phone.
2. Cancellation Less Than 24 Hours Before Service
If you cancel your booking less than 24 hours before the scheduled service time, a 20% cancellation fee applies to the value of the booking. The remaining amount is refunded to you.
3. Company-Initiated Cancellation
If SazUp cancels a booking, you may choose either a full refund or free rescheduling of the service to a time that suits you. The choice is yours.
4. After the Service Has Started
Once a service has started, no full refund is applicable. For genuine quality issues, a partial refund or a free re-service may be offered at the company's discretion.
5. Non-Refundable Cases
Refunds are not available in the following situations:
- Unrealistic or unreasonable expectations of the service outcome.
- Pre-existing damage to the vehicle.
- Inaccessible service locations.
- The customer being absent at the scheduled service time.
- Cancellation requested after the service is completed.
6. Subscription Plans
Subscription plans are non-refundable once the first service has been delivered. If a subscription is cancelled before the first service, a full refund is issued, minus a ₹100 processing fee.
7. Refund Processing Time
Approved refunds are processed within 10–15 business days and are credited to the original method of payment.
8. Contact Us
For any refund or cancellation request, or if you have questions about this policy, please reach out to us:
- Email: customercare@sazup.com
- Phone / WhatsApp: +91 98860 62266
- Website: www.sazup.com